Return Policy

Would you like to Return your order or an item? Please read the following information about our Return policy.

You can return a product in the following cases

1. Within 14 days after receiving your order. (Right of withdrawal)
2. If you received the wrong product, productcolor or productsize.
3. If your product is damaged.

How can I return my order or item?

Please send us a e-mail – info@dinatostore.com – with the following information:

-Name

-Invoice number

-What you want to return

-Why do you want to return it

When will I get my refund?

We will refund your purchase costs plus any shippingcosts, within 14 days after receiving your order/ item.

Conditions of refund

In the following cases we can’t accept a return or refund the total purchase costs.

1. If the product is damaged or clearly worn. The right of withdrawal gives the customer the opertunity to try out the product as if in a physical shop.
2. If the product is not packaged in the original packaging (including luxury box).

The customer is responsible for correct shipping. If the returned product is damaged, the costs will be recoverd from the customer.

Shippingcosts

We will refund the Return Shippingcosts only if the return is a result off a mistake we made. If we delivered the wrong product or if we delivered a damaged product. Otherwise the Return Shippingcosts must be paid by the customer.